Services

Strategy, architecture and delivery in one practice

Six integrated capabilities — designed to be combined into one coherent transformation engagement, or used standalone for a specific intervention.

MSP · PRINCE2 · ITILTOGAF-alignedClinical safety & AI ethics
Services
01
Strategy & investment cases

Get the programme funded — and mobilised

Board-ready business cases with options appraisal, cost-benefit, risk profile and benefits-realisation framework. Aligned to MSP and HM Treasury Five Case Model where required.

  • Strategic outline & outline business cases
  • Tranche-based delivery roadmap with funding gates
  • Benefits realisation & value tracking framework
02
Target Operating Model

Design the operation — not just the technology

Roles, processes, KPIs and governance cadence engineered together. We define service ownership, RACI across silos, and the performance MI that makes the model self-correcting.

  • Process redesign & service ownership
  • Three-lines-of-defence governance aligned to ISO 22301 / 27001
  • Performance MI & control rooms
03
Delivery, assurance & transition

ITIL-based delivery, design authority and service readiness

Programme governance, design authority, test assurance, cutover discipline and service readiness — built around mission-critical timeframes and rollback discipline.

  • Programme & PMO standup with status reporting
  • Technical Design Authority (TDA) and architectural review
  • Cutover, fallback and operational readiness checkpoints
04
AI & automation enablement

Pragmatic AI adoption with safety controls built in

AI use-case scoping, governance policy, ethics & clinical safety review, vendor selection and adoption design. Including Microsoft Copilot, generative AI for documentation, transcription and predictive rostering.

  • AI use-case discovery & value tracking
  • Ethics, clinical safety and human-in-the-loop design
  • Adoption playbooks for clinical, operational & back-office teams
05
Operational resilience & BC/DR

Recovery you have actually exercised

BIA, impact tolerances, RTO/RPO, recovery architecture, runbooks and live DR testing — aligned to ISO 22301, DORA and the UK Cyber Security & Resilience Bill.

  • Important Business Services & Impact Tolerance definition
  • Recovery architecture & controlled failover models
  • Tabletop, functional and full failover exercises
Resilience deep-dive →
06
Enterprise architecture

Target architecture for interoperable, regulated change

TOGAF-aligned ADM with focus on integration patterns, NFRs and design authority. Strong on healthcare interoperability (HL7/FHIR, SNOMED), ERP, ITSM and identity.

  • Architecture vision, target & transition states
  • Integration patterns & data architecture
  • Non-functional requirements & resilience-by-design
London 2012 Olympic operations
Evidence in delivery

Big stages, small windows, low maturity — delivered

From the London 2012 Olympic operations control programme through to the FIFA World Cup 2022 National Health Incident Command Centre, our practitioners have led mission-critical programmes where there is no second chance and no comfortable launch window.

  • £8M National CAD & ePCR platform — 200,000+ annual calls
  • £16M Infrastructure Modernisation — 99.995% sustained uptime
  • £4.9M Digital & AI portfolio for 999 control rooms
  • Greenfield National Health Incident Command Centre — 100% uptime under global scrutiny

Where would you like to start?