Operational resilience & BC/DR

Recovery you have actually exercised

ISO 22301, DORA and UK Cyber Security & Resilience Bill aligned. From Important Business Services and Impact Tolerances through to live failover testing — recovery as an evidenced capability, not a paper artefact.

ISO 22301 · ISO 27001DORA alignedBCI 6-element lifecycle
Operational resilience & BC/DR
Approach

Anticipate · Absorb · Recover · Adapt

The four-stage UK Government resilience model — operationalised through a Planning → Mapping → Monitoring → Prevention engineering lifecycle.

1. Anticipate

Threat horizon, scenario library, dependency mapping, supply-chain & third-party risk; FMEA-driven failure-mode analysis across all OSI layers.

2. Absorb

System compartmentalisation, graceful degradation, Zero Trust micro-segmentation, predictive telemetry to localise failure impact.

3. Recover

Recovery architecture, runbooks, controlled failover, data integrity validation, communication trees — exercised live, not theoretical.

4. Adapt

Blameless post-mortems, lessons-learned cycles, recovery-artefact updates, resilience-maturity uplift across successive operational cycles.

What we deliver

The full resilience stack — design through to evidenced recovery

  • Important Business Services & Impact Tolerance definition
  • Business Impact Assessment (BIA), RTO/RPO discipline
  • Recovery architecture & controlled failover models (incl. VDI/softphone for command-environment portability)
  • Three-lines-of-defence governance & programme board reporting
  • Tabletop, functional and full failover exercises
  • DR testing across CAD, ePCR, FMS, SMS, eTriage, AVL Tactical Board, BI
  • Spine-and-Leaf network architecture, NGFW, Zero Trust, Secure-by-Design
  • Supply-chain & third-party risk management aligned to UK CSR Bill
Olympic operations control room
Evidence

Resilience programmes already delivered

99.995%
Sustained uptime through 6→4 data-centre consolidation, 15% OPEX saved
100%
Uptime on the FIFA World Cup 2022 National Health Incident Command Centre
24h
Live operation from secondary site during planned controlled failover
£16M
Infrastructure modernisation programme — 999/111-class services
Emergency call centre operations
DR testing in practice

Real failover, real load, real evidence

We design DR tests that prove end-to-end recoverability — people, process, technology and suppliers. Pre-checks: backup verification, data integrity, infrastructure health and cross-team coordination with HICT and operational control rooms. Then a controlled failover, 24-hour live operation from the secondary, and a planned failback.

  • Automated Recovery Testing (ART) & Chaos Engineering principles
  • Degraded Mode Operating Procedures (DMOP) validation
  • Blameless post-mortem & CMDB / Logical Architecture updates